This Privacy Policy explains how Zaimus International Pvt Ltd and its affiliates (collectively, "Zaimus International Pvt Ltd," "we," "our," or "us") collect, use, share, protect, and otherwise process your personal data through our website, www.footopia.in ("Platform"). Certain sections of the Platform may be browsed without registering. We do not offer products or services outside India, and your data will primarily be stored and processed within India. By visiting our Platform, providing your information, or using any product or service on the Platform, you agree to the terms of this Privacy Policy, the Terms of Use, and other applicable conditions, and consent to be governed by Indian laws regarding data protection and privacy. If you disagree, please refrain from using our Platform.

Collection of Data

We collect personal data when you use our Platform, interact with our services, or engage with us. This includes data provided during sign-up, such as name, date of birth, address, telephone number, email ID, and other identifiers or proofs of identity. Sensitive personal data, like payment or biometric information, may be collected with your consent as per applicable laws. You may choose not to provide certain information; however, this may limit access to certain features. We may also collect behavioral and transactional information during your Platform use. If a third party collects data directly from you, please review their privacy policy, as we are not responsible for third-party practices.

Usage of Data

We use your personal data to fulfill requested services, support sellers and business partners in managing orders, enhance customer experience, resolve disputes, troubleshoot issues, and inform you about offers, products, or updates. Your data helps us customize your experience, protect against fraud, enforce terms, conduct research, and meet legal obligations. If you do not provide necessary permissions, your access to some products or services may be affected.

Data Sharing

We may share personal data within our group companies and affiliates to facilitate service access. This data may also be shared with third parties like sellers, logistics partners, and payment service providers as required. We may disclose data to comply with legal obligations or to protect the rights, property, or safety of our users. Data may be disclosed to law enforcement or authorized agencies if necessary for legal compliance or security.

Security Precautions

We employ reasonable security measures to protect your data from unauthorized access, misuse, or loss. While we use secure servers and adhere to strict guidelines, internet transmission involves inherent risks beyond our control. Users are responsible for safeguarding their account credentials.

Data Deletion and Retention

You can delete your account via your profile settings or by contacting us. Account deletion may be delayed if there are pending issues, shipments, or claims. Once deleted, access to the account is lost. We retain data only as long as necessary for its intended purpose or as required by law, but may keep anonymized data for research or analysis.

Your Rights

You may access, correct, and update your personal data directly on the Platform.

Consent

By visiting or using our Platform, you consent to the collection, use, storage, and processing of your data as per this Privacy Policy. If providing data on behalf of others, you confirm that you have the authority to do so. You may withdraw consent by contacting our Grievance Officer. Please specify "Withdrawal of consent for processing personal data" in your subject line. Withdrawal is not retroactive and will be managed as per applicable laws. Withdrawing consent may limit access to certain services.

Changes to Privacy Policy

Please review our Privacy Policy periodically, as it may be updated to reflect new practices. We may notify you of significant changes as required by law.

Grievance Officer

Officer Name: Thomas Mathew
Designation: Manager, Footopia
Company Name and Address:

Zaimus International Pvt Ltd, No.311, G V Krown Building, Peelamedu 641004, Coimbatore, Tamil Nadu.
Contact: 8682886600
Phone Hours: Monday - Friday (9:00 AM - 6:00 PM)